People & Customer

Every person understood. Every interaction moves forward.

AI agents turn conversations, applications and service signals into timely action—so employees work with context and customers feel recognized.

Customer experience specialists collaborating during a live service interaction

The next best action, in the moment

Context found · intent understood · response ready

From scattered signals to one clear next step.

24/7

Autonomous coverage

70%+

Manual review removed

2

Languages — Hebrew & English native

What changes

Better moments on both sides of the conversation.

Customer moment

“You already know why I’m calling.”

The agent recognizes intent, assembles relevant history and prepares the right answer before the conversation stalls.

Live service context
1Reason for contact identified
2Relevant policy retrieved
3Next action prepared
Result: less repetition, a faster resolution and a customer who feels remembered.

Employee moment

“I can focus on the person, not the process.”

Repetitive screening, lookup and documentation happen in the background while people keep judgment, empathy and accountability.

Hours returned to the team

Manual review is reduced by 70%+.

Human attention where it matters

Complex and sensitive cases reach the right person with context.

The cost of waiting

The problem is rarely a lack of data.

It is the delay between a signal appearing and someone being able to act on it.

01

Signal buried in noise

Feedback, tickets and social chatter arrive faster than any team can read them.

02

Slow, manual screening

Recruiting and matching processes stall on human throughput, not on candidate quality.

03

Reactive service

Churn and dissatisfaction are discovered after the customer has already left.

Solutions in action

Five ways the experience changes.

Customer and workforce data is the richest signal an organization owns, and the least used. We deploy agents that read every conversation, ticket, review and application, surface what matters, and take the next step automatically — inside the systems your teams already use.

01

Social Media Monitoring

Hours to minutes on issue detection

Continuous listening across public channels with sentiment, topic and escalation detection.

  • Multi-source ingestion of public posts, comments and reviews
  • Sentiment, intent and topic classification in Hebrew and English
  • Automatic escalation of reputational risk to the right owner
02

Disability Rights Assistant Chatbot

24/7 first-line service coverage

A public-facing assistant that answers entitlement questions in natural language, grounded in official sources.

  • Answers grounded in verified regulation and policy documents
  • Accessible, multilingual conversational interface
  • Hand-off to a human representative with full context
03

Enterprise Voice Interface

Voice-driven access to enterprise systems for field and frontline staff.

  • Speech-to-intent over internal data and workflows
  • Hands-free reporting and lookup for field teams
  • Works over existing telephony and mobile channels
04

Talent Acquisition & CV Screening

Screening effort cut dramatically

Automated screening, ranking and enrichment of candidate pipelines.

  • Structured parsing of CVs and free-text applications
  • Role-fit scoring against the actual job requirements
  • Bias-aware ranking with an auditable explanation per candidate
05

Matching Platform

Two-sided matching between people, opportunities and needs.

  • Semantic matching beyond keyword overlap
  • Configurable weighting of business rules and preferences
  • Continuous learning from accepted and rejected matches
One continuous journey

Signals become decisions. Decisions become better moments.

01

Listen

Conversations, feedback, applications and service events arrive.

02

Understand

Agents identify intent, urgency, fit and sentiment.

03

Act

The right workflow starts inside the systems teams already use.

04

Learn

Outcomes improve the next recommendation and reveal new opportunities.

The intelligence behind the experience

Meet the agents at work.

From first signal to scaled value

Start focused. Prove it. Expand responsibly.

01

Assess

We map the domain's data sources, systems and decision points.

02

Pilot

One high-value agent goes live on real data within weeks.

03

Integrate

The agent is wired into CRM, HRIS and service tooling with full guardrails.

04

Scale

Additional agents join the same orchestration layer as value is proven.

Questions worth asking

Which human moment should work better first?

Bring us one high-friction journey. We'll identify the signals, decisions and agentic workflow that can change it.